A few weeks ago, we learned that a small handful of Coinbase customers were victims of a phishing attack, which resulted in bitcoins being taken from their accounts. Phishing is unfortunately a common occurrence across the internet – from banking institutions, to payment processors and retailers.
While we have security measures in place that are even tighter than some online banking sites, there are still steps we as a company can take to make Coinbase accounts even more secure than average. We’ve implemented a number of increased security measures, including expanded two-factor authentication measures designed to help lessen the likelihood of successful phishing incidents in the future. We’ve also added an email verification step for key actions, such as when an API key is enabled.
We will continue to work diligently to ensure customers can feel safe when using Bitcoin. Bitcoin offers a number of opportunities to not just meet, but exceed security levels in online payments. Additionally, we encourage all customers to exercise caution when clicking links to financial institutions or payment services online. In particular, avoid clicking on suspicious or unknown URLs, always check the URL in the top of the browser when signing in to make sure it is spelled correctly, and use updated/modern web browsers at all times. These steps will help prevent a majority of phishing attacks.